• Return must be logged within 14 days of item being delivered
  • The item is in a re-sellable condition
  • The item being returned qualifies for return
  • The item is in its original packaging, with labels attached
  • Please note that we cannot accommodate in store exchanges, refunds and returns. We are working on a solution for this.
  • No cash refunds on Gift Vouchers
  • Gift Vouchers only valid for purchases on


Due to hygienic reasons, we are not able to accept returns on:

  • Socks.
  • Altered merchandise.
  • Merchandise that has been damaged due to negligence or normal wear and tear.
  • Merchandise used for a purpose other than what is intended.
  • We will not accept garments that has the smell of deodorant or if tags have been removed.

*Special conditions apply in respect of returns of defective products


We reserve the right to reject a return for the following reasons:

  • Product is part of the non-returnable list..
  • Product is not returned in a re-sellable condition i.e. Is returned with an odour or is dirty/worn or is damaged in a way that is not specified in the return reason.
  • A product is missing from the returned order.
  • Incorrect product is returned.
  • Item received damaged due to inadequate packaging/packaging not sealed for courier transport..


  • You can log a return here. If you still require assistance you can contact us here or email us at
  • It may take between 4 - 8 working days for the items to arrive at our warehouse once collected.
  • Please ensure that the item(s) are packed in the packaging they were received in with the inclusion of the order number associated to the item(s). Please combine all returned items into one package if you are returning more than one order. Also, ensure that you have securely sealed the parcel before you hand it over to our courier upon collection.
  • Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.
  • You will receive a cash refund or store credit (Your choice) for the rand value of the Product you paid.
  • We cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.


1. Pack

Pack the items into the Jeep box they were received in.

2. Collection

When the courier collects, hand the box to him.

3. Delivery

It will take between 4 - 8 days for the items to get delivered to the Jeep Warehouse.

4. Processing

The return will be processed and the refund made within 72 hours of receiving your items at the Jeep warehouse.

5. Refund

A refund can take up to 7 working days to reflect depending on the method of refund and banking institution.


We will send a courier to collect returns logged within the 14 day return period free of charge. Should you wish to return something after the 14 days please contact our helpful Customer Loyalty team who will advise you accordingly.

All products (including certain non-returnable items) can be returned if they are faulty, not fit for their intended purpose or do not match the sample or description. These products need to be returned in their original packaging with all labels attached. Please contact our delightful Customer Loyalty team should you receive a faulty product and they will assist you with the process.

We require that promotional free gifts, received with purchases, are returned to us when the purchased item is returned. Please ensure that you log a return for the free gift to ensure that your returns are processed speedily.

All products under guarantee/warranty must be returned along with the original packaging and guarantee/warranty forms. We are unable to have these items repaired/replaced by our suppliers or the manufacturers without all relevant pieces and may be unable to accept or process your return. Please refer to the product guarantee/warranty card for further information.

If a personal item or parcel meant for another retailer is returned to us in error, we will provide you with two options:

  • You can arrange collection at your cost from our warehouse or
  • We can discard the unwanted items on your behalf.

Should you wish to arrange collection of the item, we will provide you with a reference number, which you must ensure that your courier quotes upon collection. Should you not collect within 30 days of us contacting you, we will have no further option but to discard.

Should you still wish to be refunded for your Jeep return, you will have 30 days in which to arrange delivery of the parcel to us at your cost. We will not accept delivery of the return after the 30 day period.


Defective products can be returned up to 6 months of delivery date by contacting our helpful Customer Loyalty team who will advise you accordingly.

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.

The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.