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If you log onto your account and click on the My Accounts Section, you will be able to
track the progress of your order. Alternatively contact our ever-friendly Customer
Loyalty team and they will help you.
Our delivery policy states delivery within 3 – 5 working days, and we will move the
earth to deliver it as promised. If you have not received it then contact our fabulous
Customer Loyalty and they will help you to locate your order.
You are able to track the status of your order using the tracking ID sent to you. If you
have any concerns, please do not hesitate to contact Customer Service.
Remember, you will receive an email from us to tell you that your order is on its way
and receive a tracking number so you can follow its progress.
All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not
be available during that time then please give our helpful Customer Loyalty team a call,
and they will get in contact with our courier partners to try and help you out.
Helpful hint: as soon as your order is dispatched from our warehouse, you will receive
an email to confirm that your package is on its way to your door.
If we are unable to meet the estimated delivery date, we shall not be liable for any
losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
If you are unavailable to take delivery or collection, we will leave a card giving you
instructions on either re-delivery or collection from the courier.
Instead of having to fill in a boring paper-based returns form, you can now log into
your account and complete the returns form online. Please see our returns policy for
complete instructions on how to return your purchased item.
Jeep ensures that all products are of high quality when they are shipped to customers.
Should it happen that your item is defective then please contact our friendly Customer
Loyalty team as soon as possible.
The time period for such a return is the same as any other return - 14 days after the
item was received.
A replacement item will be sent to you accordingly. Should it happen that we are out of
stock, then you will be contacted by Customer Service, and you will be provided with
store credit or you can contact our Customer Loyalty team for assistance.
We make a point to keep up with the latest fashion trends, and therefore maintain our
stock levels to match those items that are most popular. Take note that items are
available while stocks last. Should you have any further enquiries, feel free to contact
Customer Loyalty team; they will try to source the item for you from elsewhere.
A Jeep promotional coupon can be used on jeep.co.za only and
may have limitations. Promotional coupons may be received via newsletter sign ups,
newsletters, social media promotions and other marketing activities.
Examples of limitations are a minimum spend amount, coupon may not be valid on sale
items, a validity and usage period, coupon may only be valid on certain items etc.
All promotional coupons will come with terms and conditions. If you are uncertain,
please contact our delightful Customer Loyalty team for assistance.
If you are lucky and have been given a gift voucher, you will be able to add this to
your order and the amount will be deducted from the total order value. You will be able
to use the gift voucher until the total value of the gift voucher has been used.
If you return an item/s and select store credit as your refund method, or an item
happens to be out of stock a store credit voucher code will be emailed to you to the
value of the paid price of the item/s. This can then be used for future purchases at
Store credits will be received only once the returned items have been processed by
To qualify for a store credit, items must be returned unworn in its original packaging
and not damaged.
A store credit can be used on your orders until the total order value has been used.
The personal information you
share with us is completely confidential. Your
is important to us and we will not disclose or sell the
information provided. Our promotional emails are
optional and you can unsubscribe at any time. For
information, please read our Privacy
There are many benefits to
creating an account at Jeep: you can personalize and
your profile, create your Wishlist and share it with
friends, store multiple shipping addresses, view and
your orders right from your account and checkout
You need to be registered to purchase from our website. Not
registered? Fear not! Go to www.jeep.co.za to register. Once registered you will receive
an email welcoming you to the Jeep fold, making our world of fashion accessible in just
few clicks of your finger.
Cookies are the name of small amounts of data that is sent from a website to your
browser. It is then stored on your computer's hard drive. Your browser's preferences
usually have 'cookies enabled' (meaning each website can send its own cookie to your
browser). Cookies cannot access your personal information, but instead use anonymous
Cookies will need to be enabled on your browser to allow you to add products to your
cart and access your account information. If you are using a public computer, or share
your computer with others, be sure to log out before leaving your computer unattended to
protect your account information. You can log out by clicking the 'logout' link in the
top right hand corner of the page.
Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex
and pay only 25% of the purchase price today. Your goods are shipped immediately. And
you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment.
How does it work?
Select “Payflex” at checkout
Enter your personal details - Name, Email, cellphone number, SA ID number
Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
Payflex completes an eligibility check
Make your first payment with any VISA or Mastercard debit, cheque or credit card.
Set your Payflex password
Once your first payment has been made, your order will be processed and prepared for
Note: If you are not approved for a Payflex account, you will be
redirected back to Jeep where you can choose a different payment method to complete your
What are the fees and interest charges?
Payflex does not charge fees or interest. You will pay the same order value split into
What if I miss a Payflex payment?
If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to
your account. A further R75.00 (incl. VAT) will be charged for every week that the
payment remains unpaid. Total Payflex default fees are capped at a total of R225.00
(incl. VAT) or a maximum of 50% of the order value, whichever is lower.
Do I qualify for Payflex?
To be eligible for Payflex you need to be 18 years or older with a South African ID
number and Visa or Mastercard (debit, cheque and credit cards are all good). You will
also need a good credit history.
What products are not eligible for Payflex?
Payflex is not available on gift cards. If your order contains gift cards and other
eligible products, you will need to purchase your gift cards separately.
How many Payflex orders can I have at the same time?
If it’s your first time using Payflex, you’ll only be allowed one order until your
second scheduled payment has been paid. After that, you can place multiple orders, as
long as you stay below your total spend limit.
How do I make installment payments on a Payflex spend plan?
Payflex will automatically deduct scheduled instalments from the same card you used to
make your first payment. If you want to pay your balance sooner, you can log in to your
Payflex account to make early payments.
When will my item be delivered if I pay with Payflex?
Payflex orders are prepared for delivery once you make your first payment at checkout.
Orders will be delivered within Jeep’s standard delivery timeframes.
How do returns work?
If you want to return any items in your order, just follow the standard Jeep returns
process. If the return is approved, we will issue the refund against your Payflex
account. Please read our returns policy here.
Is it safe to use Payflex?
Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co
group that is listed in Australia. All payments are processed through state-of-the-art
PCI compliant payment systems that ensure the security of your payments.
Jeep makes use of the 3D-Secure authentication system to
verify cardholder details with your bank; this links you
directly to your bank via a secure link. The transaction
then takes place within your bank’s secure environment
and we won’t have access to any of your card details.
You can rest assured that your card details will by no
means be available to, or accessible by, us or any third